Shipping policy

 

This Shipping Policy applies to orders placed through thornandburrowx.shop for delivery in Canada.

Free Standard Shipping

All orders receive free standard shipping. There is no minimum purchase requirement. If an optional faster service is offered, its price and terms will be displayed before checkout and it will not be selected without your choice.

Processing and Estimated Delivery

Our normal estimated delivery time is 15–20 days. Unless the checkout or order confirmation clearly separates processing and transit times, this estimate refers to the expected period from order acceptance to delivery. The estimate may be affected by weekends, public holidays, severe weather, carrier disruption, remote destinations, address problems, customs or security inspection, or unusually high order volume.

We will provide an agreed supply or delivery date or period in the order information where required by applicable law. Delivery estimates do not remove statutory rights. If the order is not supplied within a legally protected period—commonly 30 days after the agreed date in several provinces, or after the purchase date where no date was supplied—you may have the right to cancel and receive a refund under the law governing your transaction.

Order Processing

Orders are processed after payment authorization and reasonable fraud screening. An order may be held while we verify incomplete, inconsistent, or high-risk information. If verification is needed, we will contact you using the details provided. We will not intentionally promise a delivery time we know cannot be met.

When an item is unavailable, we will notify you and cancel the affected item unless you expressly agree to an appropriate alternative. Amounts collected for a cancelled item will be returned to the original payment method.

Shipping Address

You are responsible for reviewing the shipping address before placing the order. Contact info@thornandburrowx.shop immediately if a correction is needed. We will try to make the change, but cannot guarantee it after fulfilment begins. We may request confirmation before shipping to an address that differs materially from payment information.

If a carrier returns a parcel because an address supplied by the customer was incomplete or incorrect, or because the parcel was unclaimed after reasonable delivery attempts, contact us to arrange the remedy available in the circumstances. Any proposed re-shipping charge will be disclosed and accepted before collection, except where the failed delivery was our or the carrier’s responsibility.

Tracking and Split Shipments

When tracking is available, it will be sent electronically. Tracking events may take time to appear. An order may arrive in more than one parcel; if so, you will not be charged additional standard shipping. A shipment notification may identify which items are included.

Delivery, Missing Parcels, and Damage

Delivery is completed in accordance with the carrier’s service and applicable law. If tracking shows delivery but you cannot locate the parcel, check the delivery area, household members, building staff, and any carrier notice, then contact us promptly. We will investigate with the carrier and provide the remedy required by law based on the evidence.

If packaging or goods arrive damaged, preserve the packaging and take photographs where reasonably possible. Contact info@thornandburrowx.shop with the order number and a description. Do not use an item that appears unsafe. Valid damage, defect, shortage, and incorrect-item claims are handled under our Return and Refund Policy and applicable law.

Taxes, Duties, and Cross-Border Fulfilment

Applicable Canadian sales taxes are displayed or calculated at checkout. If a product is fulfilled across a border and import charges could legally be imposed on the customer, known or reasonably ascertainable charges and the responsible party will be disclosed before the order is placed. We will not describe an internal business charge as a government fee.

Delays and Events Beyond Reasonable Control

If a material delay becomes known, we will make reasonable efforts to provide an update and, where possible, a revised estimate. Carrier disruption or another event beyond reasonable control may extend delivery, but it does not eliminate any non-waivable cancellation, refund, chargeback, or consumer-protection right.

Contact

Shipping questions: info@thornandburrowx.shop. Include the order number, customer name, and delivery postal code so we can locate the shipment.