Terms of service

 

These Terms of Service govern access to thornandburrowx.shop and purchases made through the store. By using the site or submitting an order, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the site. Mandatory consumer rights under the law of your province or territory prevail over any inconsistent provision.

Eligibility and Acceptable Use

You must have legal capacity to enter the transaction or use the site with the involvement of a parent or legal guardian. You agree to provide accurate, current, and complete information and to update it when necessary. You may use the site only for lawful personal or business purchasing purposes.

You must not interfere with site security or operation; introduce malicious code; scrape or extract data through automated means without permission; impersonate another person; use stolen payment information; submit false reviews; violate intellectual-property or privacy rights; or use the service for fraud, unlawful resale, or any activity prohibited by Canadian law.

Product Information and Availability

We strive for accuracy but may correct a typographical, technical, inventory, or pricing error before accepting an order. Product images are illustrative and display settings can affect colour. Descriptions, specifications, warnings, limitations, and eligibility conditions shown on the product page form part of the offer.

Products may be limited in quantity. Placing an item in a cart does not reserve it. We may limit quantities on reasonable grounds, including suspected resale, fraud, inventory constraints, legal restrictions, or a clear pricing error. We will not rely on this clause to avoid a contract already accepted where applicable law does not permit cancellation.

Prices, Taxes, and Payment

Unless clearly stated otherwise, prices shown to Canadian customers are in Canadian dollars. Applicable government-imposed sales taxes are displayed or calculated during checkout. Any mandatory non-governmental charge will be included in the price representation or disclosed prominently before you accept the transaction; we do not use hidden mandatory fees to make an advertised price unattainable.

You authorize the selected payment provider to charge the total displayed at checkout. Payment may be subject to authorization, verification, and fraud screening. You represent that you are authorized to use the payment method. If payment is reversed, declined, or disputed without a valid basis, we may suspend fulfilment and pursue lawful recovery.

Order Review, Formation, and Electronic Records

Before submitting an order, you can review the goods, delivery information, and total price and correct input errors. The checkout button indicates that placing the order creates an obligation to pay. We send an electronic record to the email address supplied. Please save it.

An automated acknowledgement confirms receipt, not necessarily acceptance. A binding sale is formed when we send a shipment confirmation or expressly accept the order. We may decline an order before acceptance for legitimate reasons. If money has been collected for a declined order, it will be returned to the original payment method.

Shipping, Risk, and Title

Free standard shipping and the usual 15–20 day estimated delivery window are described in the Shipping Policy. Delivery estimates are not guarantees, but this does not limit statutory cancellation or refund rights for late or failed delivery. Risk of loss passes only as provided by applicable law. If tracking shows delivery but the parcel is missing, contact us promptly so we can investigate with the carrier.

Returns, Refunds, and Legal Warranties

The Return and Refund Policy governs our voluntary return program. It does not replace statutory rights for defective, unsafe, misdescribed, undelivered, or non-conforming goods. Products remain subject to any legal warranties, durability standards, merchantability requirements, and fitness protections that apply in your province or territory.

Intellectual Property

The site’s original text, graphics, logos, photographs, layout, software, and compilation are owned by or licensed to thornandburrowx.shop and are protected by applicable intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the site for its intended purpose. No ownership rights are transferred. Third-party names and marks belong to their respective owners.

User Content and Reviews

If you submit a review, photograph, or other content, you retain ownership but grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and distribute it for store operation and promotion, subject to privacy law. You confirm you have the necessary rights and that the content is truthful, lawful, and does not disclose another person’s personal information without permission. We may moderate or remove content on reasonable legal, safety, authenticity, or relevance grounds.

Third-Party Services and Links

The store may rely on payment, delivery, analytics, or other providers and may link to independent sites. Their services may be governed by separate terms and privacy policies. We are not responsible for an independent site merely because we provide a link, but this paragraph does not exclude responsibility that law assigns to us for our vendors or contractual obligations.

Disclaimer and Limitation of Liability

To the maximum extent permitted by law, the site is provided on an “as available” basis and we do not promise uninterrupted or error-free access. We are not liable for losses caused solely by events beyond reasonable control where we took reasonable steps to prevent or reduce the harm.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence where prohibited, breach of privacy obligations that cannot be waived, statutory product liability, or any consumer remedy that applicable law makes non-excludable. Where liability may lawfully be limited, we are not liable for indirect or consequential commercial losses that were not reasonably foreseeable when the contract was formed.

Indemnity

To the extent permitted by law, you are responsible for reasonable losses and claims arising from your unlawful misuse of the site, infringement of another person’s rights, or fraudulent activity. This clause does not apply to ordinary consumer use and does not make you responsible for our conduct.

Governing Law and Disputes

These Terms are governed by applicable Canadian law and the law of the province or territory in which the customer resides, where consumer-protection law requires that result. You retain the right to bring a claim before a court or tribunal with jurisdiction. Nothing in these Terms requires a Québec consumer, or any other consumer protected by similar law, to arbitrate, waive a class proceeding, waive a jury where available, or litigate outside the jurisdiction required by law.

Before commencing a formal dispute, either party may send a written description to info@thornandburrowx.shop and allow a reasonable opportunity for resolution. Informal discussion is voluntary and does not suspend a limitation period unless the law or a written agreement says otherwise.

Changes, Severability, and Contact

We may update these Terms prospectively. The version in effect when an order is accepted governs that order unless a change is required by law or both parties agree. If a provision is invalid, it is limited or severed only to the minimum extent necessary, and the remaining provisions continue. Failure to enforce a provision is not a waiver.

Questions or legal notices may be sent to info@thornandburrowx.shop.